Frequently asked
Answers about service, repairs and accessories.
How fast is a repair?
After diagnosis, we give you an estimated timeline. Duration depends on the device, damage, part availability and current workload.
Do you offer warranty?
Yes, we provide a 12-month warranty on our repairs and premium spare parts.
Which brands do you repair?
We repair all major brands – Apple, Samsung, Huawei, Xiaomi, Google Pixel and more.
Can I walk in without appointment?
Yes, instant diagnostics are available without appointment. During peak times we schedule quick slots.
How long does delivery take?
Delivery within Germany normally takes 1–3 business days. Insured standard shipping costs €6.90, while collection from the store is free.
How long can I cancel an online purchase?
Consumers generally have a 14-day right of withdrawal for online purchases. The customer bears the direct return cost; details are on our Delivery & Returns page.
What do New, Open Box and Used A+ mean?
New means sealed. Open box means the packaging has been opened, for example for a display or return item. Used A+ has been used before and is listed with a specific condition note.
Are the listed iPhone 17 devices sealed?
The iPhone 17 devices currently listed are new and sealed. The condition is also shown on every product page and in the order.
Which payment methods are available?
Online you can pay securely by credit card (Visa, Mastercard), Apple Pay, or Klarna. In store, cash, credit cards and debit cards are accepted.
Will I receive an invoice?
Yes. Every purchase includes an invoice with the order and product details.