Online Store
Delivery & Returns
Clear information about shipping, withdrawal, and returns.
Want to withdraw from an order? Use our online withdrawal function:
Withdraw from contractDelivery
- Free collection from our Hamburg store.
- Insured shipping within Germany: €6.90.
- Delivery time: 1–3 business days after payment, unless the product page states otherwise.
Right of withdrawal (14 days)
- For online consumer purchases, you have 14 days to withdraw without giving a reason — regardless of whether the device was bought as Sealed, Unboxed, or Used.
- The period starts when you receive the goods. A clear statement suffices — easiest via our online withdrawal function (button above), by email, or by post.
- After we receive your withdrawal you immediately get a receipt confirmation by email.
Inspecting, testing & activating
- You may examine and try out the goods as needed to establish their nature, characteristics, and functioning — comparable to trying them in a physical store.
- This includes switching a phone on and briefly setting it up. Use beyond that (e.g. days or weeks of regular use) can lead to a value-loss deduction.
Compensation for loss of value
- A deduction only applies where the loss of value results from handling that was not necessary to establish the nature, characteristics, and functioning of the goods (§ 357a BGB).
- Any deduction is always based on the actual, provable loss of value in the individual case — there are no flat-rate deductions.
- Merely opening the packaging or testing the device does not justify a deduction.
Refund
- After a valid withdrawal we refund all payments including the least expensive standard-delivery cost within 14 days of receiving your withdrawal notice.
- The refund uses the same payment method you used for the order.
- We may withhold the refund until we have received the goods back or you have provided proof of shipment.
Return shipping costs
- You bear the direct cost of returning the goods. We state this expressly here, before the contract is concluded.
- If the goods are defective, your statutory defect rights apply — in that case we bear the return costs.
Original packaging
- You can return goods without the original packaging — your withdrawal right does not depend on it.
- Please still pack the device securely for transport to avoid damage.
Hygiene exception (narrow)
- Only for sealed goods that are unsuitable for return for health or hygiene reasons (e.g. sealed in-ear headphones) does the withdrawal right expire once the seal is removed after delivery (§ 312g (2) No. 3 BGB).
- The seal must be recognizable as such. Smartphones are not covered by this exception.
Before returning a phone
- Back up your data.
- iPhone: sign out of your Apple ID and disable Find My (Settings → your name → Sign Out), then use 'Erase All Content and Settings'.
- Android: remove your Google account and factory-reset the device.
- Devices with an active activation lock can delay refund processing, as we cannot inspect the device.
Model withdrawal notice
- To: [email protected] — I hereby withdraw from the contract concluded by me for the purchase of the following goods: [items], ordered on: [date], received on: [date], name/address: [your details], date/signature (only for paper notice).